IBM Technical Support Representative Intern

Company Overview

IBM is a globally recognized technology and consulting company that has been at the forefront of innovation for over a century. With a strong presence in over 170 countries, IBM helps businesses across industries transform their operations through cutting-edge technology solutions. The company is known for its expertise in hybrid cloud, artificial intelligence, and enterprise consulting. IBM fosters a culture of curiosity, continuous learning, and empathy, making it an ideal workplace for fresh graduates looking to build a meaningful career in the technology sector.

Job Location

PAN India (Mysore, Coimbatore, Lucknow, Hyderabad, Kolkata, Mumbai, Pune, Gurgaon, Chennai, Noida, Navi Mumbai, Bangalore, Kochi, New Delhi, Maharashtra, Telangana, Karnataka, Haryana, Tamil Nadu, West Bengal, Uttar Pradesh, Kerala, Delhi - NCT)

Eligibility Criteria

• Candidates must have completed their Bachelor's Degree in BCA or BSc.
• Minimum 60% aggregate marks throughout 10th, 12th, and Graduation.
• Educational qualification must follow the 12+3 academic year pattern.
• Open for 2025 and 2026 passout batches with freshers (0 years experience).
• Open to all eligible candidates applying directly through the official IBM Careers portal.

Detailed Job Description

IBM is currently hiring fresh graduates for the position of Technical Support Representative Intern across multiple locations in India. This internship opportunity is designed for candidates who are eager to gain hands-on experience in the IT support domain while working alongside experienced professionals in IBM Consulting.

As an intern, you will be part of IBM's FutureNow Centers, where you will observe and learn about application monitoring, production scheduling, and technical support operations. A career at IBM Consulting is built on long-term client relationships and close collaboration with teams worldwide.

At IBM, curiosity fuels success. The company encourages employees to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Key Responsibilities

• Observe and understand scheduling and production monitoring activities performed by IBM consultants.
• Gain industry experience by administering applications and monitoring operations under guidance.
• Support Low to Medium production technical tasks related to application functionality.
• Assist in non-code related application configuration activities.
• Perform application monitoring, incident & fault analysis, and simple rectification tasks.

Daily Roles and Duties

• Monitor application processes to identify and report incidents or faults.
• Perform simple rectification and troubleshooting tasks as directed by senior consultants.
• Assist in scheduling and monitoring production activities to ensure smooth operations.
• Support the team in configuration-related tasks that do not involve coding.
• Collaborate with team members and communicate effectively to resolve support queries.

Required Technical Skills

• Basic understanding of application monitoring concepts.
• Subject knowledge relevant to BCA or BSc graduation.
• Familiarity with IT support processes and production monitoring.

Required Soft Skills

• Excellent written and verbal communication skills in English.
• Strong interpersonal skills to collaborate effectively with team members.
• Ability to read, speak, and write English fluently.
• Analytical thinking and problem-solving abilities.

Preferred Skills

• Good analytical skills to assess and resolve basic technical issues.
• Communication skills to articulate technical information clearly.
• Adaptability to work in a fast-paced environment.

Educational Requirements

• Bachelor's Degree (BCA or BSc) from a recognized university.
• 12+3 academic years of education pattern.
• Minimum 60% aggregate marks throughout 10th, 12th, and Graduation.

Salary / Benefits

Stipend and benefits communicated during the selection process (as per IBM Consulting intern standards).

Work Mode

On-site / Hybrid (Work from IBM Consulting FutureNow Centers)

Shift Details

Flexible to work in rotational shifts as required by business operations.

Important Notes

• Candidates applying directly via official IBM Careers Portal are eligible.
• Candidates must meet the eligibility criteria of 60% aggregate throughout academics.
• Work locations spread across 23+ Indian cities; allocation based on business requirements.
• Designed for fresh graduates with 0 years prior work experience.

How to Apply

Interested and eligible candidates can apply directly for this position through the official IBM Careers portal. Review eligibility criteria carefully before submitting your application.

Selection Process / Rounds / Tests

Round 1: Online Resume & Profile Screening — Review of academic qualification (60%+ in 10th, 12th, BCA/BSc)

Round 2: Online Assessment — Basic technical knowledge, logical reasoning & English communication test

Round 3: Technical & HR Interview — Application monitoring, incident analysis & interpersonal skills evaluation