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Technical Support Engineer

GlobalLogic is hiring Technical Support Engineers in Nagpur with AI/ML & GCP cloud experience.

GlobalLogic logoCompany: GlobalLogicLocation: HyderabadExperience: 3 - 5 YearsViews: 0
GlobalLogic logo

GlobalLogic

Verified Employer & Official Hiring Drive
Company NameGlobalLogic logoGlobalLogic
Job LocationHyderabad
Work ModeOn-site
QualificationBachelor's degree in CS or related discipline
BatchExperienced
SalaryCompetitive salaries + Medical Insurance + Bonus
Last DateRolling / not specified

Job Description

GlobalLogic (Hitachi Group) is hiring a Technical Support Engineer in Nagpur with 3-5 years experience focusing on AI/ML technologies, GCP cloud, and LLMs.

Eligibility Criteria & Experience

Bachelor's degree in Computer Science or related discipline.

3-5 years of technical support experience in cloud/hybrid environments.

GCP experience preferred with basic knowledge of AI/ML, Chatbots, LLMs, Gen AI.

Fair knowledge of SQL and willingness to work 24x7 rotational shifts in office.

Role Overview & Key Responsibilities

Engage with customers via email, chat, or phone to diagnose and resolve AI/ML issues.

Address customer-specific architectural design requirements.

Ensure speedy response and resolution times, meeting SLOs.

Utilize advanced troubleshooting tools to pinpoint root causes.

Required Technical & Soft Skills

Technical: AI/ML, LLMs, GCP/Cloud, SQL, Technical Support troubleshooting.

Soft Skills: Customer empathy, Excellent communication, 24x7 shift adaptability.

Important Notes & Details

Work Mode: On-site | Location: Nagpur.

Shift: 24x7 rotational shift environment.

Required Skills

  • AI/ML Technologies
  • LLM Models
  • GCP / Cloud
  • SQL
  • Technical Support
  • Troubleshooting

How To Apply

Review eligibility, prepare your resume, verify the official source, and apply before the deadline.

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FAQ

Who can apply?

Bachelor's degree in CS or related discipline candidates from Experienced batches can apply if they match the role requirements.

Is this suitable for freshers?

Yes, this listing is curated for freshers or early-career candidates unless the post mentions otherwise.

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